OÜ Borealis Holding carries out warranty repairs on all sold equipment (hereinafter Devices).
The warranty period is 1 year from the date of purchase of the Device.
Responsibility and warranty
The warranty includes repair and replacement of parts with defects in production.
The warranty applies if the Device has been to a regular maintenance as recommended in the instructions. It is recommended to get the Device checked 1-2 times per year depending on the frequency of use and environmental conditions.
The warranty applies if the serial numbers on the device have not been changed and the Device has not been disassembled.
The warranty includes a departure fee if the Device is installed on site.
The warranty does not cover malfunctions caused by:
Relocating the Device and other accidental damages
Negligence or unintentional storage and use of the Device, and overloading
Non-adherence to the installation and operating instructions of the device and safety instructions
The warranty is not valid:
If the Device has been repaired by an unauthorized person or a service company
If the reason is not from OÜ Borealis Holding (vandalism, thunderstorms, water, fire, voltage changes in the power grid, electrostatics, short circuits, etc.)
The warranty does not include:
Repairs to non-essential (scratches, etc.), or replacement of parts caused by normal wearing of fabric
Device cleaning, maintenance, and teaching of how to use the Device
Measures in case of failure
In case of occurrence of a fault during the warranty period, the Customer shall immediately inform the OÜ Borealis Holding of the fault. It must be reported which product has the fault (product model, serial number), the faults character as accurately as possible and the situation in which the fault occurred.
After the warranty period has expired, no fault can be reported that was known during the warranty period unless it is fixed in writing. In unclear situations, the Customer must always consult with OÜ Borealis Holding in relation to the repair work, the scope of the warranty, the possible repair obligations and whether the equipment can be repaired at the place of use or at the workshop.